FAQ

How do I choose a size?

Measure your dog along the back, from the base of the neck to the base of the tail, and match that to the size chart on each product page. If your dog falls between two sizes, take the larger one — cashmere has give, but it does not grow.

Is it really 100% cashmere?

Yes. Every piece is knitted from 100% Mongolian cashmere, sourced from herders in the Gobi and spun in Ulaanbaatar. Nothing is blended with wool or acrylic.

How do I wash it?

Hand wash in cold water with a wool detergent, press the water out rather than wringing, and dry flat away from direct heat. Never tumble dry. Washed this way a piece will outlast several seasons.

Why is my dog’s sweater pilling?

Pilling is normal for cashmere and happens most in the first few wears where the garment rubs — under a harness, between the front legs. Remove pills with a cashmere comb; it settles down after that.

Will it fit over a harness?

Our sweaters have a leash opening at the back and are cut to sit over a standard harness. For a bulky no-pull harness, we would put the harness on over the sweater instead.

Where do you ship, and how much is it?

Worldwide. Shipping is free within Mongolia and on any order over A$150; elsewhere it is A$12 to A$24 depending on destination. Full detail is on the Shipping & Returns page.

Can I return something that does not fit?

Yes — anything unworn, unwashed and tagged can go back within 30 days of delivery for a full refund. Email us for return instructions.

When does my dog actually need a layer?

Veterinary guidance puts around 7°C as the point where tiny and thin-coated breeds start to feel the cold, because a small dog loses heat faster than it can generate it. The cooler mornings in Brisbane sit roughly between 7 and 14°C, so the early walk is usually where a layer earns its place — not the mild afternoon.

Why cashmere rather than a synthetic coat?

Warmth for the weight. Cashmere traps air in a very fine fibre, so a light garment insulates without weighing a small dog down or changing how it moves. It also breathes and manages moisture, which matters more than raw insulation when a 10°C morning becomes a 22°C afternoon. And it is a natural protein fibre — biodegradable, with no petrochemical content.

Can my dog wear it in summer?

Yes, and most of our Australian customers do. Small, thin-coated dogs get cold indoors in summer, because indoors is where the air conditioning is. A light cashmere layer suits an air-conditioned house or office, an early morning or an evening walk, the car, a vet waiting room, and the weeks after a clip when a dog has lost the coat it was relying on. Cashmere breathes and moves moisture vapour away rather than holding it against the skin, which is what makes a natural fibre workable in a warm climate where a synthetic layer would not be.

Will it be too warm once the day heats up?

Outdoors on a hot afternoon, yes — and that is the one thing to watch. Our pieces are knitted light rather than built like heavy outdoor coats, but no layer belongs on a dog in real heat. Use it for cool air and cold rooms: mornings, evenings, air conditioning, travel. If your dog is panting, seeking shade or stretching out on cool tiles, the layer comes off.

What does a cashmere layer actually do for my dog?

It keeps a small, low-coat dog warm and dry in cool weather, which supports their comfort and general resilience. We will not tell you it prevents illness — no garment does that, and anyone claiming otherwise is overstating it. If your dog is unwell, or is very young, elderly or has a health condition, speak to your vet.

Do you sell wholesale?

We do. Email help@cashmerepaws.com with your shop and location, and see the Wholesale page for minimums and lead times.

Still stuck? Get in touch — a person reads every email.